For travelers planning a European adventure and pondering which airport to choose for their entry into the continent, Milan’s airports offer a compelling option. Recently, Milan’s Linate and Malpensa airports have been spotlighted for their exceptional service, clinching the prestigious Airport Service Quality Award (ASQ) for 2023, as announced by ACI World (Airports Council International).
This recognition places Milan’s airports among the elite in Europe, categorized by their annual passenger traffic: Linate with 5-15 million passengers and Malpensa with 25-40 million. It’s an accolade that not only acknowledges their quality but also enhances Milan’s stature as a prime gateway to Europe.
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The ASQ Award: A Benchmark of Excellence
The ASQ Award serves as an international benchmark for airport service quality and passenger satisfaction. It’s determined through a standardized survey distributed to passengers before boarding, allowing them to rate various services.
In 2023, nearly 400 airports worldwide participated, with over 110 in Europe alone, gathering close to 600,000 interviews.
Both Linate and Malpensa have shown consistent improvements in customer satisfaction over the years, achieving scores of 4.16 and 4.01 respectively in 2023.
SEA Milan Airports CEO, Armando Brunini, expressed pride in this achievement, highlighting the continuous efforts of the Linate and Malpensa teams to deliver quality services and the ongoing commitment to enhance passenger experience.
Luis Felipe de Oliveira, General Director of ACI World, emphasized the quality experience of flying from Linate and Malpensa, noting that their success in the ASQ Awards underscores their ability to make each passenger’s journey pleasant and comfortable.
Did You Know? Malpensa Houses a Hotel Within Its Premises
For travelers seeking convenience, Malpensa Airport offers the unique amenity of an on-site hotel, ensuring a seamless transition from landing to relaxation.
From Milan’s Airports to the City Center
Travelers looking to venture from Milan’s airports to the heart of the city can find detailed guides on navigating these routes, providing valuable insights for a smooth journey.
- Getting from Malpensa Airport to Milan Center
- Best Ways to Get from Linate Airport to Milan City Center
As Milan’s airports continue to set benchmarks in airport service quality, they reaffirm the city’s position as a leading air transport hub in Europe, encouraging ongoing improvements in service and passenger experience. Whether you’ve transited through or embarked from Milan’s airports, your experiences and stories are welcome in the comments section below.
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